Customer Service Team Leader

DuPont

Unknown, Unknown, United States
Not specified; not specified; comprehensive pyy + ...
Hybrid model (4 days per week in office)
Lead north america customer service teams
Own end-to-end order management execution
Drive customer service ownership of orders at risk
DuPont is seeking a Customer Service Team Leader to oversee the North America Customer Service team, ensuring exceptional customer service and operational compliance. The role involves leading order management processes, driving improvements in customer experience, and fostering a culture of continuous improvement

Job Summary

  • This role leads the North America Customer Service team for Vespel, Molykote, and Printing & Films businesses while ensuring operational compliance.
  • The position is responsible for transforming Customer Service into a strategic Revenue Operations partner to drive profitable growth and revenue protection.
  • DuPont offers a comprehensive pay and benefits package along with a hybrid work model requiring four days per week in the office.

Matching Summary

Match Score: 85

DuPont is seeking a Customer Service Team Leader to oversee the North America Customer Service team, ensuring exceptional customer service and operational compliance. The role involves leading order management processes, driving improvements in customer experience, and fostering a culture of continuous improvement.

Salary

Not specified; Not specified; Comprehensive pay and benefits package offered

Skills & Requirements

Must-have

  • Lead North America Customer Service teams
  • Own end-to-end order management execution
  • Drive customer service ownership of orders at risk
  • Ensure compliance with SOX and trade requirements
  • Champion digital adoption of Service Cloud tools

Nice-to-have

  • Project management experience
  • Six Sigma certification
  • Strong SAP experience
  • Foster culture of continuous improvement
  • Build engaged and empowered team

Key Requirements

  • Bachelor's degree required
  • Excellent English speaking and writing skills
  • Experience in people leadership and customer service

Work Rights

Not specified

Tailored Resume

Cover Letter