Principal Product Manager - Digital Experience

Genesys

Galway, Ireland
**
Product management in enterprise saas
Ai-powered or collaboration products
Api-driven communication products
** Genesys is seeking a Principal Product Manager for their Digital Experience team, located in Galway, Ireland, to lead initiatives focused on enhancing collaboration in digital channels. The ideal candidate will have extensive experience in product management, particularly with AI-driven platforms, and will be responsible for defining a roadmap that prioritizes customer value and market differentiation. **

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through their AI-powered Experience Orchestration platform.
  • This strategic role will shape the future of agent and supervisor experiences where multiple participants join, transfer, and collaborate in a digital channel, leveraging Generative AI and LLMs.
  • Genesys offers flexible work options including hybrid schedules and remote work within Ireland, alongside comprehensive benefits such as career development, a competitive pension scheme, and annual bonus program.

Matching Summary

Match Score: 75

** Genesys is seeking a Principal Product Manager for their Digital Experience team, located in Galway, Ireland, to lead initiatives focused on enhancing collaboration in digital channels. The ideal candidate will have extensive experience in product management, particularly with AI-driven platforms, and will be responsible for defining a roadmap that prioritizes customer value and market differentiation. **

Skills & Requirements

Must-have

  • Product management in enterprise SaaS
  • AI-powered or collaboration products
  • API-driven communication products
  • Customer value and market differentiation
  • Generative AI and LLMs
  • User-centric design

Nice-to-have

  • Contact Centre and CX orchestration
  • Global, distributed teams
  • Transformational technology initiatives
  • Executive-level customer engagements
  • Customer experience ecosystem partnerships

Key Requirements

  • 8+ years of product management experience
  • Proven success in building and scaling API-driven communication products
  • Strong analytical skills with KPI ownership
  • Experience defining product roadmaps and shipping enterprise-grade features
  • Excellent communication and stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter