Customer Service Executive

CHEP, A Brambles Company

Manchester, United Kingdom
Hybrid
First point of contact for customer enquiries
Ownership of customer cases to resolution
Handle complex and escalated issues
Act as the first point of contact for customer enquiries and complaints, providing a professional, responsive, and customer‑focused service

Job Summary

  • Act as the first point of contact for customer enquiries and complaints, providing a professional, responsive, and customer‑focused service.
  • You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
  • You can maximize your work-life balance and flexibility through our Hybrid Work Model.

Matching Summary

Act as the first point of contact for customer enquiries and complaints, providing a professional, responsive, and customer‑focused service.

Skills & Requirements

Must-have

  • First point of contact for customer enquiries
  • Ownership of customer cases to resolution
  • Handle complex and escalated issues
  • Manage high-volume workload
  • Build strong relationships with customers
  • Comply with data protection and company policies

Nice-to-have

  • Commercial Sustainability
  • Continuous Process Improvement
  • Customer Experience (CX)
  • Empathy
  • Teamwork
  • Understand Customers

Key Requirements

  • Basic IT knowledge
  • Time Management & Prioritisation
  • Good verbal and written communication
  • Call Centre / Helpdesk experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter