Service Writer

FOX Factory Holding Corp.

Base: $20.50 - $27.51 ph; bonus/equity: not specif...
Not specified
Knowledge of vehicle suspension systems
Mechanical aptitude required
General computer skills including excel
FOX Factory Holding Corp. is seeking a Service Writer to manage customer interactions regarding technical support and warranty service for their performance products. The ideal candidate should have a mechanical aptitude, customer service experience, and a high school diploma, with preference given to those with relevant technical education

Job Summary

  • The role involves daily interactions with customers seeking technical, warranty, and factory service support for performance-defining products.
  • Employees will evaluate returned products to confirm repair actions and provide accurate estimates to customers.
  • The company offers competitive wages, great benefits, employee discounts, and a fun team environment.

Matching Summary

Match Score: 78

FOX Factory Holding Corp. is seeking a Service Writer to manage customer interactions regarding technical support and warranty service for their performance products. The ideal candidate should have a mechanical aptitude, customer service experience, and a high school diploma, with preference given to those with relevant technical education.

Salary

Base: $20.50 - $27.51 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k with matching

Skills & Requirements

Must-have

  • Knowledge of vehicle suspension systems
  • Mechanical aptitude required
  • General computer skills including Excel

Nice-to-have

  • Fun team environment culture
  • Experience with warranty processes
  • Ability to lift up to 50 lbs

Key Requirements

  • High school diploma or equivalent
  • 2+ years of related experience required
  • Associates or technical degree preferred

Work Rights

Not specified

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