Service Desk Analyst (nsw)

St Vincent's Health Australia

Sydney, NSW, Australia
Competitive salary pyckaging options; not specifie...
Hybrid
Windows operating systems proficiency
Remote desktop services experience
Microsoft o365 services knowledge
The role involves delivering prompt and effective resolution through first-level technical phone and ticket support within St Vincent's Service Desk Teams

Job Summary

  • The role involves delivering prompt and effective resolution through first-level technical phone and ticket support within St Vincent's Service Desk Teams.
  • Employees will diagnose and troubleshoot hardware, software, and network issues while guiding users through resolution steps.
  • The position offers competitive salary packaging options, discounted private health insurance, and access to the Fitness Passport.

Matching Summary

The role involves delivering prompt and effective resolution through first-level technical phone and ticket support within St Vincent's Service Desk Teams.

Salary

Competitive salary packaging options; Not specified; Discounted private health insurance; Employee Assistance Program; Access to Fitness Passport

Skills & Requirements

Must-have

  • Windows operating systems proficiency
  • Remote desktop services experience
  • Microsoft O365 services knowledge
  • Hardware and software troubleshooting
  • Ticket management system usage

Nice-to-have

  • Healthcare environment experience
  • Conflict resolution skills
  • ITIL v4 Certification
  • Cloud systems knowledge
  • Strong customer service passion

Key Requirements

  • Tertiary qualification in IT or equivalent experience
  • ITIL v4 Certification (desirable)
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter