Annual bonus; private healthcare + group life insu...
2d onsite
3+ years ux or service research experience
Experience with servicenow enterprise platforms
Qualitative and quantitative research methods
This role is responsible for generating deep, evidence-based insights into user needs and behaviors across all digital and physical service experiences within Group Business Services
Job Summary
This role is responsible for generating deep, evidence-based insights into user needs and behaviors across all digital and physical service experiences within Group Business Services.
The position involves conducting usability studies to validate ServiceNow portal designs, workflow navigation, forms, and chatbot experiences while establishing structured feedback loops.
Rolls-Royce offers a hybrid work model with flexible start times, private healthcare, and an annual bonus as part of their comprehensive benefits package.
Matching Summary
This role is responsible for generating deep, evidence-based insights into user needs and behaviors across all digital and physical service experiences within Group Business Services.
Salary
Annual bonus; Private healthcare and group life insurance; Internet and electricity allowance
Skills & Requirements
Must-have
3+ years UX or service research experience
Experience with ServiceNow enterprise platforms
Qualitative and quantitative research methods
Usability testing and behavioral analysis
Agile environment collaboration skills
Nice-to-have
Familiarity with AI and virtual agent UX
Strong data storytelling and visualization skills
Experience in HR, Finance, or IT shared services
Knowledge of NPS and XLA measurement frameworks
Key Requirements
Bachelor's or Master's degree in Psychology, HCI, or related field
3+ years of experience in UX research or customer experience analytics