Telespazio- It Service Management Specialist

Telespazio – Leonardo Space Division

Roma, Italy
Hybrid
Itsm platforms and processes
Incident, change, and request management
Functional and operational requirements analysis
Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows

Job Summary

  • Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows.
  • Coordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams.
  • At Telespazio, the well-being, safety, and development of our people are at the heart of our corporate culture.

Matching Summary

Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows.

Skills & Requirements

Must-have

  • ITSM platforms and processes
  • Incident, Change, and Request Management
  • functional and operational requirements analysis
  • workflow and business process design
  • IT and digital transformation projects
  • ServiceNow or Jira Service Management

Nice-to-have

  • customer-oriented mindset
  • priority-management skills
  • ability to perform under pressure
  • inclusive, diverse, and stimulating work environment

Key Requirements

  • 3-5 years of experience
  • IT Project Management experience
  • Process Management experience
  • Agile/Waterfall project coordination
  • Fluent in written and spoken English (C1 level)

Work Rights

Not specified

Tailored Resume

Cover Letter