Alcon is seeking a Junior Field Service Engineer to ensure the effective functioning of its equipment at customer sites, troubleshoot complex issues, and develop customer relationships. The role emphasizes technical skills, customer service, and compliance with regulatory requirements
Job Summary
This role is responsible for ensuring all Alcon equipment at customers' sites and demo equipment function effectively according to specifications.
The Associate will identify and correct complex problems associated with start-up while instructing clients on proper equipment usage.
All associates must adhere to GxP regulations by strictly following Standard Operating Procedures and maintaining rigorous quality control.
Matching Summary
Match Score: 75
Alcon is seeking a Junior Field Service Engineer to ensure the effective functioning of its equipment at customer sites, troubleshoot complex issues, and develop customer relationships. The role emphasizes technical skills, customer service, and compliance with regulatory requirements.
Skills & Requirements
Must-have
Ensure equipment functions per specifications
Identify and correct complex start-up problems
Adhere to GxP regulations and SOPs
Document and maintain client service logs
Prepare product failure analysis reports
Nice-to-have
Develop ongoing customer relationships
Research and recommend new products
Commit to continuous improvement
Secure future business through renewals
Key Requirements
Appropriate education and experience to perform responsibilities
Completion of required training programs
Ability to escalate serviceability issues to engineering teams