Associate Service Desk Technician

Acrisure

Grand Rapids, Michigan, United States
Base: $0 - $0 (good faith estimate); bonus/equity:...
Onsite
Three years mis or it experience
Windows desktop operating systems
Active directory and azure ad
Acrisure is seeking an Associate Service Desk Technician to provide exceptional IT support in Grand Rapids, Michigan. The role requires a strong technical background, particularly in Microsoft systems and customer service, with responsibilities including troubleshooting and maintaining IT equipment to enhance user satisfaction

Job Summary

  • Acrisure is a global fintech leader seeking an Associate Service Desk Specialist to deliver exceptional IT support in Grand Rapids.
  • The role involves handling higher priority tickets, VIP issues, and collaborating with TechOps to resolve complex technical problems.
  • Employees enjoy comprehensive benefits including medical insurance, immediate 401(k) vesting, and paid parental leave.

Matching Summary

Match Score: 85

Acrisure is seeking an Associate Service Desk Technician to provide exceptional IT support in Grand Rapids, Michigan. The role requires a strong technical background, particularly in Microsoft systems and customer service, with responsibilities including troubleshooting and maintaining IT equipment to enhance user satisfaction.

Salary

Base: $0 - $0 (Good faith estimate); Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, 401(k), and PTO

Skills & Requirements

Must-have

  • Three years MIS or IT experience
  • Windows desktop operating systems
  • Active Directory and Azure AD
  • Microsoft Office 365 management
  • Layer 1-3 networking concepts
  • VPN and server troubleshooting

Nice-to-have

  • Apple desktop operating systems
  • Android and iOS device management
  • Strong customer service skills
  • Positive team-oriented attitude
  • Excellent verbal communication
  • Analytical and detail oriented

Key Requirements

  • Minimum three years of experience in MIS, systems, or IT
  • Associates degree or equivalent; Bachelor's preferred
  • Microsoft and M365 certifications desired

Work Rights

Not specified

Tailored Resume

Cover Letter