CRM & Customer Experience Executive (Automotive Industry) #NKC

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Not specified (assumed hybrid)
Manage customer feedback and complaints
Lead nps and mystery shopping programs
Administer ownership benefits programs
The job posting is for a CRM & Customer Experience Executive position at Recruit Express Pte Ltd in Singapore, focused on enhancing customer engagement and satisfaction within the automotive industry. The role involves managing customer feedback, executing CRM initiatives, and analyzing customer data to improve service performance

Job Summary

  • Plan and execute CRM initiatives to enhance customer engagement and satisfaction across automotive brands.
  • Lead NPS and mystery shopping programs to identify service gaps and implement necessary improvements.
  • Analyze customer data to generate reports on feedback trends, NPS scores, and overall service performance.

Matching Summary

Match Score: 85

The job posting is for a CRM & Customer Experience Executive position at Recruit Express Pte Ltd in Singapore, focused on enhancing customer engagement and satisfaction within the automotive industry. The role involves managing customer feedback, executing CRM initiatives, and analyzing customer data to improve service performance.

Skills & Requirements

Must-have

  • Manage customer feedback and complaints
  • Lead NPS and mystery shopping programs
  • Administer ownership benefits programs
  • Execute CRM campaigns for multiple brands
  • Maintain data integrity in Salesforce

Nice-to-have

  • Collaborate with process owners to optimize workflows
  • Support marketing and events initiatives
  • Explore partnership opportunities

Key Requirements

  • Experience managing customer communication channels
  • Proficiency in Salesforce administration
  • Ability to analyze customer data and trends

Work Rights

Not specified

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