Guest Services Representative

Land Rover Charlotte

Duluth, Georgia, US
Guest services procedures
Answer incoming phone calls
Manage desk and phone logs
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, directs calls and customers, and manages various logs.
  • Provides a warm, positive, and happy environment for guests and teammates, helps maintain a clean facility, and participates in required training.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • guest services procedures
  • answer incoming phone calls
  • manage desk and phone logs
  • track and filter incoming calls
  • maintain clean and comfortable environment
  • record hours worked accurately

Nice-to-have

  • provide a warm positive happy environment
  • demonstrate company core values
  • servant leadership
  • teamwork through trust and respect
  • commitment to customer enthusiasm

Key Requirements

  • High School Diploma
  • up to 3 years of work experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter