Customer Logistics Manager

AIRBUS DS GEO SA

Fort Erie, Ontario, Canada
Onsite
Customer relationship management
Logistics and supply chain
Material demand forecasting
The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for the Customers of Airbus Helicopters Canada Limited, managing a regional team and acting as the focal point for all customer material support activities

Job Summary

  • The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for the Customers of Airbus Helicopters Canada Limited, managing a regional team and acting as the focal point for all customer material support activities.
  • Primary responsibilities include managing customer relationships, overseeing logistics, handling material demands and forecasts, drumming material flows, and controlling internal processes to satisfy customer needs.
  • The role requires team supervision, motivation, safety, and adherence to Airbus's Ethics & Compliance values, alongside managing key performance indicators and reporting on departmental budgets and expenditures.

Matching Summary

The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for the Customers of Airbus Helicopters Canada Limited, managing a regional team and acting as the focal point for all customer material support activities.

Skills & Requirements

Must-have

  • Customer Relationship Management
  • Logistics and Supply Chain
  • Material Demand Forecasting
  • Crisis Management
  • Operational Performance Monitoring
  • Team Supervision and Motivation

Nice-to-have

  • Understanding Customer Dynamics
  • Collaborative Action Planning
  • Continuous Improvement Focus
  • Ethical and Compliance Mindset

Key Requirements

  • 5 years experience in Customer Support
  • 3 years Supervisory experience
  • Bachelor's Degree or equivalent work experience
  • ERP/MRP (SAP) system experience
  • CRM (Salesforce) experience

Work Rights

Not specified

Tailored Resume

Cover Letter