Customer Support And Reports & Analysis Units Supervisor

North Carolina Department of Health and Human Services

Unknown, NC, US
Base: $52,592 - $92,036; recruitment range: $55,59...
Not specified
Child support program experience
Microsoft office software proficiency
Client services data warehouse (csdw) knowledge
The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to manage daily operations within their Child Support Program. The ideal candidate will have experience in child support services, supervision, and analytical skills to enhance program performance

Job Summary

  • The primary purpose of this position is to oversee the day-to-day operations of the Customer Support Unit and Reports & Analysis Unit within the North Carolina Child Support Program.
  • Candidates must plan, assign, manage, and review subordinate work while utilizing Human Resources policy to develop staff effectively.
  • The State of North Carolina offers excellent comprehensive benefits including health insurance, retirement plans, and paid parental leave.

Matching Summary

Match Score: 75

The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to manage daily operations within their Child Support Program. The ideal candidate will have experience in child support services, supervision, and analytical skills to enhance program performance.

Salary

Base: $52,592 - $92,036; Recruitment Range: $55,592 - $60,000; Benefits: Health insurance, retirement plans, NCFlex program, paid leave

Skills & Requirements

Must-have

  • Child Support Program experience
  • Microsoft Office software proficiency
  • Client Services Data Warehouse (CSDW) knowledge
  • Staff supervision and management
  • Policy interpretation and application

Nice-to-have

  • Analytical thinking and resource management
  • Decision making and problem solving skills
  • Continuous Quality Improvement (CQI) experience
  • Strong working relationships with internal customers

Key Requirements

  • Bachelor's degree from an accredited institution
  • Three years of directly related experience
  • Must meet minimum qualifications listed on vacancy announcement

Work Rights

Not specified

Tailored Resume

Cover Letter