Customer Service Officer (contract)

Performance Motors Limited

Multiple Locations
Handle customer calls and inquiries
Log customer data in crm system
Assign calls to appropriate delivery method
Greet and meet every customer in the most friendly manner and handle calls at all times

Job Summary

  • Greet and meet every customer in the most friendly manner and handle calls at all times.
  • Obtain precise customer particulars, check support agreement/warranty validity, and log all inbound/outbound calls in the CRM system.
  • Provide technical call screening, assign calls to appropriate delivery methods, and optimize workshop capacities by assigning work to service centers.

Matching Summary

Greet and meet every customer in the most friendly manner and handle calls at all times.

Skills & Requirements

Must-have

  • Handle customer calls and inquiries
  • Log customer data in CRM system
  • Assign calls to appropriate delivery method
  • Monitor customer waiting time
  • Provide general advice to customers

Nice-to-have

  • Friendly customer interaction
  • Professional and timely advice
  • Work under pressure
  • Fast-paced environment

Key Requirements

  • Minimum 'O' Levels
  • Minimum 2 years in Customer Service
  • 2 years in Call Centre support

Work Rights

Not specified

Tailored Resume

Cover Letter