3-5 years leadership experience in customer support
Strong communication and interpersonal skills
High proficiency in workforce management tools
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Figure Technology Solutions is seeking a results-driven Team Manager to lead a team of Customer Success Associates. The ideal candidate will have leadership experience in customer support, particularly in financial services, and will oversee daily operations, performance metrics, and team development while ensuring high-quality customer service.
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Job Summary
This role involves leading a team of up to 18 Customer Success Associates while overseeing daily operations and performance metrics.
The company is recognized as one of Forbes' Most Innovative Fintech Startups and Fast Company's Most Innovative Companies in Finance.
Employees receive comprehensive health benefits with 100% employer-paid premiums for select plans and up to 12 weeks of paid family leave.
Matching Summary
Match Score: 75
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Figure Technology Solutions is seeking a results-driven Team Manager to lead a team of Customer Success Associates. The ideal candidate will have leadership experience in customer support, particularly in financial services, and will oversee daily operations, performance metrics, and team development while ensuring high-quality customer service.
**
Salary
Base: $77,400 - $86,000/yr; Bonus/Equity: 25% annual bonus target paid quarterly plus RSUs; Benefits: Comprehensive health, vision, dental, 401k, and paid family leave
Skills & Requirements
Must-have
3-5 years leadership experience in customer support
Strong communication and interpersonal skills
High proficiency in workforce management tools
Experience with CRM systems and data analysis
Ability to drive continuous improvement
Nice-to-have
Strategic thinker with advanced problem-solving skills