The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium
Job Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
This role is responsible for developing a comprehensive stadium-wide Guest Experience Program ensuring alignment across all departments, partners, and stakeholders.
The position oversees hiring, onboarding, and training for the stadium representative team while managing relationships with third-party vendors.
Matching Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
Skills & Requirements
Must-have
7+ years guest experience or venue operations
2+ years manager level experience
Staff training and scheduling expertise
Conflict resolution and problem solving
Budget management and financial oversight
Third-party vendor relationship management
Nice-to-have
Experience with Las Vegas Raiders standards
Inclusive workplace culture champion
High-performing team builder
Continuous improvement mindset
Event day operational agility
Key Requirements
7+ years in guest experience or venue operations
2+ years of manager level experience
Ability to work non-standard hours including evenings and weekends