Technical Customer Care Representative

CRP Informationssysteme GmbH

Escalated support calls and tickets
Resolve computing problems
Manage bug fixes and software enhancements
Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems

Job Summary

  • Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
  • Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
  • Provides technical leadership and training for lower level support specialists.

Matching Summary

Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.

Skills & Requirements

Must-have

  • Escalated support calls and tickets
  • Resolve computing problems
  • Manage bug fixes and software enhancements
  • Technical leadership and training
  • Collect detailed information for requests
  • Analyze problems for hardware/software solutions

Nice-to-have

  • Professional judgment in problem analysis
  • Ensure customer satisfaction
  • Eliminate downtime and prevent cost overruns

Key Requirements

  • Experience with escalated support
  • Experience with bug fixes
  • Experience with software enhancements
  • Experience with technical leadership
  • Experience with training support specialists

Work Rights

Not specified

Tailored Resume

Cover Letter