Customer Collaboration Analyst (temporal)

Mondelēz International

Hybrid
Customer service & logistics experience
Fast-moving consumer goods experience
Sap knowledge
Improve value and service to customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives

Job Summary

  • Improve value and service to customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives.
  • Be the single point of contact for your customer portfolio, manage escalations, and resolve issues to ensure maximum customer satisfaction.
  • Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives, and use customer data to monitor availability and drive decision making.

Matching Summary

Improve value and service to customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives.

Skills & Requirements

Must-have

  • Customer Service & Logistics experience
  • Fast-moving consumer goods experience
  • SAP knowledge
  • MS Office expertise
  • Customer orientation
  • KPI reporting and analysis

Nice-to-have

  • Strong influencing skills
  • Proactive thinking
  • Flexibility and team player
  • Service mindset

Key Requirements

  • Experience in Customer Service
  • Advanced English level (Conversational)
  • Temporary position (4 months)

Work Rights

Not specified

Tailored Resume

Cover Letter