Core Agent (tel Operator)

Four Seasons Hotels & Resorts

Puerto Rico
On-site
Answering phone inquiries
Restaurant and spa reservations
Guest interactions and reservations
Four Seasons Hotels & Resorts is seeking a Core Agent (Telephone Operator) for their Puerto Rico location. The role involves managing phone inquiries, reservations, and customer service interactions, all while upholding the high standards of hospitality that the brand is known for

Job Summary

  • The Core Agent answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
  • Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Offers a competitive salary, comprehensive benefits package, complimentary accommodation at other Four Seasons Hotels and Resorts, and an energizing employee culture.

Matching Summary

Match Score: 85

Four Seasons Hotels & Resorts is seeking a Core Agent (Telephone Operator) for their Puerto Rico location. The role involves managing phone inquiries, reservations, and customer service interactions, all while upholding the high standards of hospitality that the brand is known for.

Skills & Requirements

Must-have

  • answering phone inquiries
  • restaurant and spa reservations
  • guest interactions and reservations
  • hotel computer systems
  • emergency and safety situations

Nice-to-have

  • genuine customer service
  • luxury hotel experience
  • professionalism and courtesy

Key Requirements

  • Previous experience in Guest Services roles
  • Employment experience within a luxury hotel
  • Strong communication skills

Work Rights

Not specified

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