Apprentice, Insurance Client Services

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Addressing client questions and requests
Escalating issues and inquiries
Communicating with internal teams
Apprentices have a direct impact on the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole

Job Summary

  • Apprentices have a direct impact on the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole.
  • Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
  • Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Matching Summary

Apprentices have a direct impact on the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole.

Skills & Requirements

Must-have

  • addressing client questions and requests
  • escalating issues and inquiries
  • communicating with internal teams
  • providing industry-based client support
  • handling inbound client inquiries
  • manage interactions with various teams

Nice-to-have

  • relay feedback to the company
  • understand client needs
  • suggestions in regard to product usability
  • curiosity and a shared belief
  • spirit of discovery

Key Requirements

  • Bachelor's degree in finance or equivalent
  • Basic Insurance knowledge
  • Strong working knowledge of business fundamentals
  • evening/night shift working hours
  • Mandatory 2 days from office

Work Rights

Not specified

Tailored Resume

Cover Letter