Job Summary

• The Customer Service Representative role is responsible for handling the full range of customer transactions, general enquiries, web and off phone activity and customer complaints in a timely and accurate manner with a strong propensity for customer advocacy.
• Essential duties include answering inbound calls and emails, providing accurate information and specialized advice, solving problems, and processing customer-related transactions to agreed quality and efficiency standards.
• The role requires adherence to individual work activity and break schedules, participation in coaching and training, and modeling high standards of personal performance and behavior.

Matching Summary

Skills & Requirements

Key Requirements

• Relevant experience in product management
• Experience as a frontline customer contact/service agent
• Experience in an inbound customer service environment with KPI monitoring
• Experience in a 24x7 environment
• Experience in public infrastructure/transport industry
• National Police Check required

Work Rights