Service Desk Technician

Hummingbird Healthcare

East Coast, US
Base: $25.00 - $32.50ph; bonus/equity: not specifi...
Fully remote
1–3+ years of help desk experience
Strong troubleshooting skills
Ability to manage tickets independently
Hummingbird Healthcare is focused on elevating patient access to healthcare services

Job Summary

  • Hummingbird Healthcare is focused on elevating patient access to healthcare services.
  • As a Service Desk Technician, you will troubleshoot issues and support internal teams.
  • The role offers comprehensive benefits and a supportive team culture.

Matching Summary

Hummingbird Healthcare is focused on elevating patient access to healthcare services.

Salary

Base: $25.00 - $32.50/hour; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support

Skills & Requirements

Must-have

  • 1–3+ years of help desk experience
  • Strong troubleshooting skills
  • Ability to manage tickets independently

Nice-to-have

  • Experience with contact center platforms
  • Familiarity with ITIL concepts
  • Track record of process improvements

Key Requirements

  • Experience in technical support role
  • Clear communication skills
  • Attention to detail in documentation

Work Rights

Not specified

Tailored Resume

Cover Letter