Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales and service inquiries
Schedule and confirm appointments
Maintain accurate crm records
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team

Job Summary

  • Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
  • You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.
  • We offer the best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, and a 401(k) retirement plan.

Matching Summary

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments shown/sold and manufacturer approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound sales and service inquiries
  • Schedule and confirm appointments
  • Maintain accurate CRM records
  • Strong phone and communication skills
  • Multitask in fast-paced environment

Nice-to-have

  • Bilingual Spanish
  • Professional and positive attitude
  • Coordinate with sales and service teams
  • Customer-focused approach

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Comfortable working with CRM systems
  • High School graduate or equivalent, 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter