Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd; bonus/equity: m...
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Design and run global adoption programs
Integrate programs into gtm and cs operating model
Define program-level kpis and measurement frameworks
** Workday is seeking an Adoption & Retention Programs Lead to establish and manage global programs aimed at enhancing customer product adoption and retention. The position requires a skilled professional with extensive experience in Customer Success, Program Management, or related fields, who can work collaboratively across various teams to drive measurable improvements in customer engagement and value realization. **

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs that protect and grow Workday’s customer base.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • Workday is committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills, offering a flexible work approach combining in-person and remote time.

Matching Summary

Match Score: 75

** Workday is seeking an Adoption & Retention Programs Lead to establish and manage global programs aimed at enhancing customer product adoption and retention. The position requires a skilled professional with extensive experience in Customer Success, Program Management, or related fields, who can work collaboratively across various teams to drive measurable improvements in customer engagement and value realization. **

Salary

Base: $169,800 USD - $254,600 USD; Bonus/Equity: May be eligible for bonus plan or commission/bonus and annual stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Design and run global adoption programs
  • Integrate programs into GTM and CS operating model
  • Define program-level KPIs and measurement frameworks
  • Build structured motions for high-risk cohorts
  • Embed programs into systems and workflows
  • Drive innovation, pilots, and continuous improvement

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Integrity, empathy, and shared enthusiasm
  • AI platform for managing people, money, and agents

Key Requirements

  • 8+ years experience in Customer Success or related field
  • Proven track record designing and running adoption/retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Strong analytical skills and comfort with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

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