Account Management & Customer Success – Digital Solutions

Ecolab Pty Ltd

Maharashtra, India
On-site
Post-sale customer relationship management
Drive user enablement
Track customer value realization
Ecolab Pty Ltd is seeking an Account Management & Customer Success professional for their Digital Solutions division in Maharashtra, India. The role focuses on managing post-sale relationships, driving customer engagement, and ensuring value realization for digital accounts

Job Summary

  • Own the post-sale customer relationship for assigned digital accounts, serving as the primary point of contact for adoption, value delivery, and ongoing engagement.
  • Drive structured onboarding and user enablement to accelerate time-to-value after deployment and track/report customer value realization using analytics and outcome metrics.
  • Partner with field sales to identify growth opportunities, build account plans, and support value propositions, while monitoring customer health and owning renewal execution.

Matching Summary

Match Score: 85

Ecolab Pty Ltd is seeking an Account Management & Customer Success professional for their Digital Solutions division in Maharashtra, India. The role focuses on managing post-sale relationships, driving customer engagement, and ensuring value realization for digital accounts.

Skills & Requirements

Must-have

  • post-sale customer relationship management
  • drive user enablement
  • track customer value realization
  • conduct regular business reviews
  • identify upsell/cross-sell opportunities
  • build account plans
  • monitor customer health
  • own renewal execution
  • engage customer stakeholders
  • collaborate with cross-functional teams
  • maintain CRM hygiene

Nice-to-have

  • translate data into value narratives
  • shape outcome-based value propositions
  • score customer readiness
  • proactively mitigate churn risk
  • develop recovery plans for at-risk accounts
  • build multi-threaded relationships
  • inform product direction
  • influence outcomes without direct authority

Key Requirements

  • 4-8 years B2B account management/customer success experience
  • Strong understanding of digital products (SaaS, connected devices, analytics)
  • Experience engaging multiple stakeholder levels
  • Ability to build ROI-based value stories
  • Bachelor’s degree or equivalent professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter