Customer Success Manager

Dematic

Base: $84,000 - $124,000; bonus/equity: not specif...
Proactive customer lifecycle management
Customer outcome improvement
Customer retention and expansion
The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value from Dematic solutions

Job Summary

  • The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value from Dematic solutions.
  • This role involves proactive engagement, operational continuity, strategic guidance, and serving as the internal voice of the customer.
  • Dematic offers career development, competitive compensation and benefits, pay transparency, and global opportunities.

Matching Summary

The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value from Dematic solutions.

Salary

Base: $84,000 - $124,000; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Proactive customer lifecycle management
  • Customer outcome improvement
  • Customer retention and expansion
  • Internal customer advocacy
  • Data tracking and reporting
  • Issue identification and resolution

Nice-to-have

  • Strategic guidance for customers
  • Collaborative environment
  • Passion for client success
  • Analytical and process oriented

Key Requirements

  • 3-5 years customer management experience
  • Bachelor's degree or equivalent experience
  • Material handling experience a plus
  • Ability to travel 30%+

Work Rights

Not specified

Tailored Resume

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