Technology Service Specialist, Avp

Bdbk010

Pune, India
Application support and incident management
Manage and mentor l1/l2 teams
Define and maintain procedures and slas
You'll manage all aspects of the HRIT systems and work closely with geographically diverse support and development teams to continue to build a market leading support organization for Corporate Functions Technology (IT)

Job Summary

  • You'll manage all aspects of the HRIT systems and work closely with geographically diverse support and development teams to continue to build a market leading support organization for Corporate Functions Technology (IT).
  • As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education.
  • The candidate will have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 AM IST and 10:30 PM IST ( 2 shifts).

Matching Summary

You'll manage all aspects of the HRIT systems and work closely with geographically diverse support and development teams to continue to build a market leading support organization for Corporate Functions Technology (IT).

Skills & Requirements

Must-have

  • Application support and incident management
  • Manage and mentor L1/L2 teams
  • Define and maintain procedures and SLAs
  • Build stakeholder relationships
  • Drive tool and best practice development
  • Release management and testing
  • Event monitoring and management

Nice-to-have

  • Collaborative and thought-provoking environment
  • Diversity of thought and creative solutions
  • High level of accountability
  • SRE and DevOps mindset
  • Agile methods exposure

Key Requirements

  • 10+ years of IT experience
  • People/team management experience
  • Engineering background on Computer Science
  • ITIL Foundation Certificate
  • Experience with SQL scripts and queries
  • Experience working on UNIX/Linux, Solaris, Java J2EE, Python, Powershell scripts, Bash, and Ansible
  • Bachelor's degree in Computer Science or IT-related discipline

Work Rights

Not specified

Tailored Resume

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