Customer Service Lead

Leominster Animal Hospital

Competitive pyy; performance bonuses available; no...
Previous supervisory or leadership experience
Strong communication skills
Experience in customer service
The role involves leading a team of Customer Service Representatives to ensure exceptional client care for patients and owners

Job Summary

  • The role involves leading a team of Customer Service Representatives to ensure exceptional client care for patients and owners.
  • Key responsibilities include training new staff, managing front desk scheduling, and handling escalated client concerns with empathy.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.

Matching Summary

The role involves leading a team of Customer Service Representatives to ensure exceptional client care for patients and owners.

Salary

Competitive pay; Performance bonuses available; Not specified base amount

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication skills
  • Experience in customer service

Nice-to-have

  • Veterinary or medical industry experience
  • Empathy and patience
  • Solutions-focused mindset

Key Requirements

  • Previous experience in customer service
  • Supervisory or leadership roles
  • Veterinary/medical experience (plus)

Work Rights

Not specified

Tailored Resume

Cover Letter