As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience
Job Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
You will undertake ongoing reviews in relation to entitlements, payments and medical expenses and provide tailored and empathetic delivery of adverse outcomes to all relevant stakeholders.
EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, and comprehensive learning and development opportunities.
Matching Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
Skills & Requirements
Must-have
Workers Compensation claims management
Personal Injury Claims Management
Dispute resolution process
Empathetic customer experience
Ongoing reviews of entitlements
Delivery of adverse outcomes
Nice-to-have
Support for return-to-work journey
Learning culture
Long-term career opportunities
Diverse and collaborative team culture
Key Requirements
Strong and empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
Sound analytical and problem-solving abilities
Background in customer service, mediation or personal industry advantageous