Business Development Representative - Service

Darrell Waltrip Honda

Franklin, Tennessee, United States
Answer incoming phone calls using script
Schedule sales or service appointments
Log customer comments in dealership system
The role is primarily responsible for lead generation activities to support the company's sales and service goals

Job Summary

  • The role is primarily responsible for lead generation activities to support the company's sales and service goals.
  • Employees must answer all incoming phone calls according to a proven script and schedule appointments for sales or service.
  • The position requires maintaining Customer Satisfaction Index (CSI) scores at or above company standards while following core values.

Matching Summary

The role is primarily responsible for lead generation activities to support the company's sales and service goals.

Skills & Requirements

Must-have

  • Answer incoming phone calls using script
  • Schedule sales or service appointments
  • Log customer comments in dealership system
  • Contact internet clients via email and phone
  • Maintain CSI at company standards

Nice-to-have

  • Demonstrate servant leadership values
  • Strong interpersonal communication skills
  • Commitment to continuous improvement
  • Passion for winning culture

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of experience
  • Previous customer service experience
  • Valid Driver's License
  • Intermediate Microsoft Office knowledge

Work Rights

Not specified

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