Service Desk Agent- Contract

Sun Life

Waterford, Ireland
Not specified; annual bonus plan based on performa...
English language proficiency
Customer service skills
Problem-solving abilities
Sun Life is a global financial services company seeking individuals to provide exceptional customer service in English to employees worldwide

Job Summary

  • Sun Life is a global financial services company seeking individuals to provide exceptional customer service in English to employees worldwide.
  • The role involves resolving IT issues such as password resets and software setup through structured training and ongoing coaching.
  • Employees receive comprehensive benefits including private health insurance, pension schemes, study assistance, and access to sports and social clubs.

Matching Summary

Sun Life is a global financial services company seeking individuals to provide exceptional customer service in English to employees worldwide.

Salary

Not specified; Annual bonus plan based on performance; Benefits include 22 days leave increasing to 25, 100% private health insurance, and pension scheme

Skills & Requirements

Must-have

  • English language proficiency
  • Customer service skills
  • Problem-solving abilities
  • Willingness to learn IT

Nice-to-have

  • French language skills
  • Previous IT background
  • Team collaboration mindset
  • Interest in diverse culture

Key Requirements

  • Fluency in spoken English
  • No formal IT course required
  • Contract duration of 1 year

Work Rights

Not specified

Tailored Resume

Cover Letter