Smit Service Desk Tier 1 Technician

Leidos Holdings

Norfolk, VA, US
Not specified; pyy range is a general guideline on...
Comptia network+ a+ or security+ certification
Us citizenship required
Active interim or secret clearance
The role involves providing Tier I technical support for software, hardware, and network problems within a high-pressure environment

Job Summary

  • The role involves providing Tier I technical support for software, hardware, and network problems within a high-pressure environment.
  • Candidates must possess specific certifications such as CompTIA Network+, A+, or Security+ and hold an active interim or secret security clearance.
  • Leidos seeks individuals who disrupt the status quo and are willing to work assigned shifts including overnights and weekends.

Matching Summary

The role involves providing Tier I technical support for software, hardware, and network problems within a high-pressure environment.

Salary

Not specified; Pay range is a general guideline only

Skills & Requirements

Must-have

  • CompTIA Network+ A+ or Security+ certification
  • US Citizenship required
  • Active interim or secret clearance
  • HPSM ticketing system proficiency
  • NMCI internal structure knowledge
  • Strong written and verbal communication

Nice-to-have

  • Associate's degree in IT or related field
  • 1 year NMCI Service Desk experience
  • Proactive learner with ownership mindset
  • Peer mentoring skills development
  • Ability to work overnight shifts

Key Requirements

  • High school education or equivalent
  • 1-3 years general experience
  • CompTIA Network+ A+ or Security+ certification
  • Must be a US Citizen
  • Active interim or secret clearance
  • Proficiency with HPSM ticketing system

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter