Senior Customer Success Manager- Key Accounts

DARKTRACE AUSTRALIA PTY

Paris, , France
Fluency in french and english
Customer success management
Driving net revenue retention
Darktrace is a global leader in AI for cybersecurity protecting nearly 10,000 organizations with its proprietary AI platform

Job Summary

  • Darktrace is a global leader in AI for cybersecurity protecting nearly 10,000 organizations with its proprietary AI platform.
  • The Senior Customer Success Manager will manage named accounts, drive adoption, renewals, upsells, and advocate for customers while collaborating with sales and technical teams.
  • Benefits include 25 days holiday plus public holidays, an additional birthday day off, life and disability insurance, medical insurance, meal vouchers, and an Employee Assistance Program.

Matching Summary

Darktrace is a global leader in AI for cybersecurity protecting nearly 10,000 organizations with its proprietary AI platform.

Skills & Requirements

Must-have

  • Fluency in French and English
  • Customer Success management
  • Driving Net Revenue Retention
  • Managing complex customer escalations
  • Presenting to C-Suite executives
  • Collaboration with cross-functional teams

Nice-to-have

  • Passion for cybersecurity and AI
  • Mentoring junior staff
  • Strong time management skills
  • Self-motivation
  • Experience with enterprise networking technology
  • Conducting strategic business reviews

Key Requirements

  • Minimum 5 years relevant experience
  • Fluency in French and English
  • Experience in Customer Success or related roles
  • Strong communication and presentation skills
  • Advanced understanding of cybersecurity concepts

Work Rights

Not specified

Tailored Resume

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