Competitive salary; not specified; benefits: 23-27...
Onsite
Experience managing high-priority incidents
Understanding of itil principles
Ability to work shift rota schedules
Capita is seeking a Major Incident Manager to join their new Tech Ops Command Centre in Belfast. The role requires an individual to manage high-priority incidents in a fast-paced environment, focusing on communication, timely resolution, and team collaboration
Job Summary
You will be the driving force behind the end-to-end management of the highest-priority incidents from start to finish.
The role requires full immersion in live service activity at the new Tech Ops Command Centre in Belfast to make rapid, informed decisions.
Benefits include a competitive salary, 23 days' holiday rising to 27, paid volunteering days, and generous family leave policies.
Matching Summary
Match Score: 85
Capita is seeking a Major Incident Manager to join their new Tech Ops Command Centre in Belfast. The role requires an individual to manage high-priority incidents in a fast-paced environment, focusing on communication, timely resolution, and team collaboration.
Salary
Competitive salary; Not specified; Benefits: 23-27 days holiday, paid volunteering day, family leave, pension
Skills & Requirements
Must-have
Experience managing high-priority incidents
Understanding of ITIL principles
Ability to work shift rota schedules
Out Of Hours on-call availability
Nice-to-have
Knowledge of Remedy or ServiceNow tools
Multi-client or shared service environment experience