It Service Manager - Us Client (olivos/barracas)

PwC PricewaterhouseCoopers GmbH

Olivos, Argentina
Operation management experience
Release management experience
Incident management experience
Oversee and confirm the delivery of quality and timely IT services, monitoring vendor compliance and managing business and delivery

Job Summary

  • Oversee and confirm the delivery of quality and timely IT services, monitoring vendor compliance and managing business and delivery.
  • Lead service recovery in case of major incidents and coordinate application issue resolution and maintenance activities across multiple teams.
  • Gain exposure to AI, Automation, and Cloud technologies while supporting operation management, deployment, and application maintenance.

Matching Summary

Oversee and confirm the delivery of quality and timely IT services, monitoring vendor compliance and managing business and delivery.

Skills & Requirements

Must-have

  • Operation management experience
  • Release management experience
  • Incident management experience
  • Application maintenance support
  • Ticketing systems experience
  • Agile methodologies experience
  • Advanced English skills

Nice-to-have

  • AI, Automation, Cloud technologies
  • Customer service skills
  • Information Security knowledge
  • Data Protection knowledge
  • Relationship building
  • Inspiring others
  • Anticipating client needs

Key Requirements

  • 4-5 years operation management experience
  • Experience with Service Now
  • Advanced English communication

Work Rights

Not specified

Tailored Resume

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