Customer Service Representative

Destination Pet

Paws Plaza, NM, United States
Base: $16.00–$16.50ph doe; bonus/equity: tips; ben...
On-site
Handling phones and customers
Welcoming pet parents and vips
Answering phones with a smile
Destination Pet is seeking a Customer Service Representative at their Paws Plaza location, focusing on delivering exceptional service to pet owners. The ideal candidate will have a passion for pets and people, with relevant customer service experience and strong communication skills

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP (Very Important Pet-parent).
  • You will be responsible for welcoming pet parents and their furry VIPs, answering phones, touring new clients, managing check-ins and check-outs, handling payments, and responding to complaints.
  • This role requires you to be on your feet often, lift up to 40 lbs, be available on evenings, weekends, and holidays, and be comfortable with exposure to cleaning supplies, pet hair, and "accidents".

Matching Summary

Match Score: 85

Destination Pet is seeking a Customer Service Representative at their Paws Plaza location, focusing on delivering exceptional service to pet owners. The ideal candidate will have a passion for pets and people, with relevant customer service experience and strong communication skills.

Salary

Base: $16.00–$16.50/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents and VIPs
  • answering phones with a smile
  • managing check-ins and check-outs
  • responding to complaints with patience

Nice-to-have

  • fluent in human and hound
  • juggling phones and muddy paws
  • elevate the love and lives of pet families
  • make pets feel at home

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter