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Lithia/Keyes Toyota is seeking a Service Drive Lane Manager to oversee service-related staff and ensure exceptional customer service while meeting performance targets. The ideal candidate should have 2-3 years of relevant experience, preferably with Toyota, and a focus on training and customer satisfaction.
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Job Summary
The Service Drive Lane Manager is responsible for managing all service-related staff to ensure exceptional customer service and attainment of performance targets.
This role involves training, coaching, and supervising service consultants while assisting with service reception during peak traffic times.
The position offers competitive pay with commission based on department/net production, bonuses for manufacturer approvability, and a comprehensive benefits package including medical, dental, vision, and 401(k).
Matching Summary
Match Score: 75
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Lithia/Keyes Toyota is seeking a Service Drive Lane Manager to oversee service-related staff and ensure exceptional customer service while meeting performance targets. The ideal candidate should have 2-3 years of relevant experience, preferably with Toyota, and a focus on training and customer satisfaction.
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Salary
Base: $10,000.00 - $15,000.00 monthly; Bonus/Equity: Commission based on department/net and bonuses based on manufacturer approvability and department production; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase Plan
Skills & Requirements
Must-have
2-3 years Assistant Service Manager experience
Toyota brand experience highly preferred
Schedule and assign daily work objectives
Monitor performance and counsel staff
Conduct vehicle walk arounds for assessment
Nice-to-have
Spanish speaking capability
Strong organizational skills
Team player focused on customer service
Ability to multi-task in fast paced environment
Basic mechanical understanding of automobiles
Key Requirements
2-3 years previous Assistant Service Manager or Service Manager experience