Red Hat is seeking a Senior Manager for Technical Account Management in Japan, responsible for leading a team of Technical Account Managers to align practices with customer needs and ensure high levels of satisfaction. The ideal candidate should possess strong leadership skills, bilingual proficiency in Japanese and English, and experience in customer success within a technology-driven environment
Job Summary
The role involves leading the Technical Account Management organization in Japan to ensure practices align with customer needs and market requirements.
Candidates will be responsible for managing a team of Technical Account Managers, providing mentorship, and translating strategic goals into scalable architectures.
Red Hat offers an inclusive culture built on open source principles where associates work flexibly across various environments including remote options.
Matching Summary
Match Score: 85
Red Hat is seeking a Senior Manager for Technical Account Management in Japan, responsible for leading a team of Technical Account Managers to align practices with customer needs and ensure high levels of satisfaction. The ideal candidate should possess strong leadership skills, bilingual proficiency in Japanese and English, and experience in customer success within a technology-driven environment.
Skills & Requirements
Must-have
Leading technical account management teams
Japanese and English bilingual communication
Managing customer escalations and renewals
Experience in open source software business
Strategic planning for regional growth
Nice-to-have
Mentoring and developing team skills
Cross-functional collaboration experience
Matrix working environment proficiency
Customer-centric organizational goals
Travel availability for conferences
Key Requirements
Experience leading customer success or support engineering teams
Fluency in Japanese and English languages
Knowledge of Red Hat portfolio and subscription model