As Chef-fe de Réception, you will be the guarantor of our clients' welcome and satisfaction, overseeing the reception team and coordinating between departments
Job Summary
As Chef-fe de Réception, you will be the guarantor of our clients' welcome and satisfaction, overseeing the reception team and coordinating between departments.
Your responsibilities include managing the reception team, ensuring quality of service according to Accor standards, and handling complex client situations to foster satisfaction and loyalty.
This role requires proven experience in hotel reception, excellent customer service skills, strong organizational abilities, and fluency in French and English.
Matching Summary
As Chef-fe de Réception, you will be the guarantor of our clients' welcome and satisfaction, overseeing the reception team and coordinating between departments.
Skills & Requirements
Must-have
Guest reception and satisfaction
Team leadership and motivation
Accor standards adherence
Complex client situation management
Internal procedures and safety
Performance indicators tracking
Sales and additional revenue generation
Nice-to-have
Dynamic and multicultural environment
Customer satisfaction and loyalty
Proactive initiative taking
Team spirit and managerial posture
Key Requirements
Proven experience in hotel reception
Assistant Chef de Réception or Chef de Réception experience