Director, Customer Success Operations (sales Operations)

Semrush

Base: $224,848 to $341,769 usd; bonus: $56,212 to ...
5-7 years customer success operations experience
Director level scope ownership
Salesforce or microsoft dynamics crm expertise
This role reports directly to the VP of Revenue Operations to define the operational backbone of the Customer Success organization while partnering closely with executive leadership

Job Summary

  • This role reports directly to the VP of Revenue Operations to define the operational backbone of the Customer Success organization while partnering closely with executive leadership.
  • The position involves designing scalable operating models, establishing consistent rhythms, and defining key performance indicators such as retention, churn, expansion, and product adoption.
  • Semrush offers exceptional career growth with the highest rate of promotions within the organization, uncapped commissions, and a President's Club reward for top performers.

Matching Summary

This role reports directly to the VP of Revenue Operations to define the operational backbone of the Customer Success organization while partnering closely with executive leadership.

Salary

Base: $224,848 to $341,769 USD; Bonus: $56,212 to $85,442 variable component; Equity: Additional equity compensation eligible

Skills & Requirements

Must-have

  • 5-7 years Customer Success Operations experience
  • Director level scope ownership
  • Salesforce or Microsoft Dynamics CRM expertise
  • Gainsight or Totango platform experience
  • Tableau reporting and analytics skills
  • B2B SaaS recurring revenue background

Nice-to-have

  • Strategic business partnership mindset
  • Hands-on builder mentality
  • Ability to influence senior stakeholders
  • Experience in scaling environments
  • Strong communication and storytelling skills

Key Requirements

  • 5-7 years of Operations or Revenue Operations experience
  • Proven track record building Customer Success frameworks
  • Experience operating at a Director level or equivalent scope

Work Rights

Not specified

Tailored Resume

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