Tusker Customer Service Advisor - Watford

Lloyds

Watford, GB
Base: £30,609 rising to £31,809 as of april 2,026;...
Hybrid
Excellent verbal and written communication
Hybrid working with office presence
Customer service for car delivery
The successful candidate will provide excellent customer service within the Order and Delivery Team, supporting drivers by managing delivery expectations and liaising with dealers

Job Summary

  • The successful candidate will provide excellent customer service within the Order and Delivery Team, supporting drivers by managing delivery expectations and liaising with dealers.
  • Lloyds is committed to a diverse and inclusive workplace with flexible working options and a wide-ranging benefits package including a generous pension and performance-related bonus.
  • The role involves hybrid working with a requirement to be in the Watford office at least three days a week, and full-time presence during training until fully competent.

Matching Summary

The successful candidate will provide excellent customer service within the Order and Delivery Team, supporting drivers by managing delivery expectations and liaising with dealers.

Salary

Base: £30,609 rising to £31,809 as of April 2026; Bonus/Equity: Annual performance-related bonus; Benefits: Pension up to 15%, share schemes, 22 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Excellent verbal and written communication
  • Hybrid working with office presence
  • Customer service for car delivery
  • Managing inbound and outbound interactions
  • First contact resolution (FCR)
  • Strong organisational and time management

Nice-to-have

  • Conflict handling skills
  • Inquisitive and proactive nature
  • Teamwork and target motivation
  • Flexible and adaptable work approach
  • Experience resolving complaints

Key Requirements

  • Experience managing inbound and outbound interactions
  • Ability to exceed KPIs and SLAs
  • Strong communication and telephone manner
  • Experience in complaint resolution
  • Full-time availability with hybrid work pattern

Work Rights

Not specified

Tailored Resume

Cover Letter