Sales & Service Site Supervisor

Dyson

United States, United States
Onsite
Track and monitor key performance indicators
Identify and capture sales opportunities
Handle and resolve escalated customer issues
Track and monitor key performance indicators including Net Promoter score measurements to ensure high customer satisfaction levels

Job Summary

  • Track and monitor key performance indicators including Net Promoter score measurements to ensure high customer satisfaction levels.
  • Supervise P&L, including shipping and labor costs, keeping within budget.
  • At Dyson, how we reward you is linked to our high-performance culture.

Matching Summary

Track and monitor key performance indicators including Net Promoter score measurements to ensure high customer satisfaction levels.

Skills & Requirements

Must-have

  • Track and monitor key performance indicators
  • Identify and capture sales opportunities
  • Handle and resolve escalated customer issues
  • Supervise P&L, including shipping and labor costs
  • Maintain a safe work environment
  • Manage point of sales system and reporting functions

Nice-to-have

  • Provide specialist advice and guidance
  • Develop new product training
  • Build and maintain strong relationships
  • Uphold Dyson brand integrity

Key Requirements

  • 3+ years product servicing and/or hands on repair experience
  • Experience analyzing numerical data
  • Experience using Microsoft Office
  • Ability to supervise a small staff
  • High School Diploma or equivalent required
  • Must be at least 18 years of age

Work Rights

Not specified

Tailored Resume

Cover Letter