As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and provide financial health checks to identify customer needs.
CommBank offers a supportive community including an Indigenous Employee Network and encourages applicants to complete online assessments and digital interviews within 48 hours.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Financial product knowledge
Ability to work in busy retail environment
Risk-adverse culture adherence
Part time availability for fixed roster
Nice-to-have
Genuine interest in financial wellbeing
Ability to articulate financial terms clearly
Problem solving skills
Integrity and customer centric approach
Experience in financial services or hospitality
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality