Sr. Solution Architect, Servicenow

Genesys

United States
$128,100.00 - $237,900.00; not specified; medical,...
Fully remote
Servicenow platform architecture
Servicenow product modules
Servicenow integrations
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform.
  • This role is responsible for designing, governing, and evolving the enterprise ServiceNow platform to meet complex business needs across multiple functions.
  • The company offers market-competitive salary, medical, dental, and vision insurance, telehealth coverage, flexible work schedules, development opportunities, open time off, and a 401(k) matching program.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through the AI-powered Experience Orchestration platform.

Salary

$128,100.00 - $237,900.00; Not specified; Medical, Dental, and Vision Insurance

Skills & Requirements

Must-have

  • ServiceNow platform architecture
  • ServiceNow product modules
  • ServiceNow integrations
  • ServiceNow governance
  • ITIL processes within ServiceNow
  • SDLC and DevOps for ServiceNow

Nice-to-have

  • strategic and systems thinking
  • customer and business orientation
  • balance innovation with standardization
  • high level of ownership
  • proactive operations and incident reduction

Key Requirements

  • 5+ years ServiceNow experience
  • ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Bachelor’s degree or equivalent experience

Work Rights

Full Remote within US

Tailored Resume

Cover Letter