Front Office Assistant Manager

Sofitel Sydney Wentworth

Darwin, Australia
On-site
Manage day-to-day front desk operations
Supervise and manage front office team
Ensure unforgettable guest service
Managing the day-to-day operations of the front desk including check ins/outs, loyalty signups, reporting, and assisting with guest needs

Job Summary

  • Managing the day-to-day operations of the front desk including check ins/outs, loyalty signups, reporting, and assisting with guest needs.
  • You will supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training.
  • Ensuring we create unforgettable guest service is delivered to each of our guests with a focus on driving loyalty.

Matching Summary

Managing the day-to-day operations of the front desk including check ins/outs, loyalty signups, reporting, and assisting with guest needs.

Skills & Requirements

Must-have

  • Manage day-to-day front desk operations
  • Supervise and manage front office team
  • Ensure unforgettable guest service
  • Drive guest loyalty
  • Manage emergency situations

Nice-to-have

  • Transforming properties into world-class destination
  • Enhance guest experience
  • Relax and soak up tropical vibes
  • Explore remarkable attractions

Key Requirements

  • Diploma in Hospitality or Business Management
  • Minimum 2 years relevant hotel experience
  • Strong working knowledge of Opera Cloud

Work Rights

Not specified

Tailored Resume

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