Bilingual/spanish - Banker Associate - Inbound Call Center - Chandler
Bank of America
Chandler, Arizona, US
Onsite
Bilingual spanish and english fluency
Credit and short term lending
Card servicing and sales
Assist clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals
Job Summary
Assist clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals.
Build, deepen, and retain client relationships, manage risk, and create a positive client experience.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility.
Matching Summary
Assist clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals.
Skills & Requirements
Must-have
Bilingual Spanish and English fluency
Credit and short term lending
Card servicing and sales
Positive client experience
Risk management
Nice-to-have
Client solutions advisory
Building rapport and handling objections
Teamwork and flexibility
Comfortable with ongoing change
Organizational skills
Key Requirements
Fluent in Spanish and English
Minimum 1 year of Up-selling/ Cross-selling experience
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent