Onsite, Total Case Specialist, Kia Care (customer Service Rep)

Agero

Clarksville, TN, US
Onsite
In-person onsite work required
Handle inbound vehicle inquiries
Resolve complex customer issues
Agero is seeking Onsite Total Case Specialists for its Consumer Affairs department, specifically for Kia Care, located in Clarksville, TN. This role involves providing technical support and resolving vehicle-related inquiries through inbound calls, emphasizing a customer-first approach

Job Summary

  • Agero is hiring Onsite Total Case Specialists to handle inbound calls in the Consumer Affairs department for Kia Care.
  • The role requires providing calm, empathetic guidance to customers facing stressful vehicle-related situations while ensuring timely resolutions.
  • Associates must be willing to work onsite at the Clarksville, TN contact center with specific training schedules starting in May or June.

Matching Summary

Match Score: 85

Agero is seeking Onsite Total Case Specialists for its Consumer Affairs department, specifically for Kia Care, located in Clarksville, TN. This role involves providing technical support and resolving vehicle-related inquiries through inbound calls, emphasizing a customer-first approach.

Skills & Requirements

Must-have

  • In-person onsite work required
  • Handle inbound vehicle inquiries
  • Resolve complex customer issues
  • Empathetic guidance delivery

Nice-to-have

  • Strong communication skills
  • Technical troubleshooting ability
  • Brand reputation focus
  • Stressful situation management

Key Requirements

  • Must work onsite in Clarksville, TN
  • Complete 6-week in-person training class
  • Full-time availability for specified shifts

Work Rights

Not specified

Tailored Resume

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