This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
The ideal candidate combines technical confidence to build and ship code with programme management skills to run complex cross-functional work from scoping to production.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Build automation and integration systems
Hands-on experience with low-code platforms
Deploy AI agents in production environments
Manage complex cross-functional programs
Design for failure and human oversight
Nice-to-have
Experience working in remote-first environment
Fluent English communication skills
Ambitious and self-motivated culture fit
Key Requirements
Manager of one mindset with strong autonomy
Technical ability to debug code and design APIs
Experience with n8n, Make, Zapier, Retool, or similar tools
Ability to translate operational needs to technical constraints