The Sr. Critical Account PM plays a key role in safeguarding the success of the company’s most strategic customers by managing high-impact escalations and proactively reducing service risk
Job Summary
The Sr. Critical Account PM plays a key role in safeguarding the success of the company’s most strategic customers by managing high-impact escalations and proactively reducing service risk.
This role involves bridging customer support, engineering, product, and field organizations to ensure a reliable and trusted experience across the Vision One platform.
The position requires close collaboration with global counterparts to deliver seamless, round-the-clock coverage for critical accounts and demands strong communication skills including executive reporting.
Matching Summary
The Sr. Critical Account PM plays a key role in safeguarding the success of the company’s most strategic customers by managing high-impact escalations and proactively reducing service risk.
Skills & Requirements
Must-have
Cross-functional team leadership
Escalation and service recovery management
Executive-level communication
Project and program management
Customer impact analysis
Data-driven product feedback
Nice-to-have
Familiarity with Vision One platform
Cloud infrastructure knowledge
Cybersecurity or threat detection solutions
Strong relationship-building skills
High resilience under pressure
Proactive multitasking and organization
Key Requirements
7+ years coordination or project management experience
Experience in top-tier consulting or tech sales/support
Advanced degree preferred in Engineering, Economics, or Business