The Lab Customer Services Supervisor oversees the daily operations of the laboratory while performing specimen collection and processing under the direction of the Laboratory Customer Services Manager
Job Summary
The Lab Customer Services Supervisor oversees the daily operations of the laboratory while performing specimen collection and processing under the direction of the Laboratory Customer Services Manager.
The position requires adjusting staffing schedules and assigning tasks to accommodate work load fluctuations and personnel shortages.
The supervisor is directly responsible for maintaining JCAHO, CAP, and other regulatory standards through documentation and equipment maintenance review.
Matching Summary
The Lab Customer Services Supervisor oversees the daily operations of the laboratory while performing specimen collection and processing under the direction of the Laboratory Customer Services Manager.
Skills & Requirements
Must-have
24/7 shift work including weekends and holidays
technical policy and procedure writing
Quality Control and Quality Assurance monitoring
Nice-to-have
Strong leadership skills for team management
Experience solving customer service issues
Knowledge of large multi-aspect processing areas
Key Requirements
Associate's degree in medical laboratory technology or Biological Science
4 years of relevant experience required
Good working knowledge of lab equipment principles and maintenance